Laverne E.

Today for the first time booking with this company. They took my money. I saw a around trip and booked it right then. The company processed the first trip and then not the second. When I tried to reach some one to help me their automated service would sent me to the online chat and the online chat people sent me to automated. After about 3 different chat people one person just called me. They then began to tell me even though I see the flight on their website for the last 4 hours after I book the it was not available and money money would be refunded in 3 to 7 business day and for now I could just try to book again. When I expected to him I didn't how money to rebook until they released the money they have on hold I would told that they were sorry and they couldn't do and thing about it. This money was to get me to my son's graduation on Monday May 22 and now that can not happen. Now I don't know how I'm going to get the money to see him. The agent simple told me to get in touch with the airline when I have no conf. Number and see what they can do for me. Can someone tell me is this how price work all the time?