lavayssiere j.

Solar powered free energy scam us for 400 000 € and kick starter says:
Hi there,

Thank you for writing in and bringing this to our attention. We expect creators to communicate regularly with their backers, and I'm sorry to hear that FreeEnergy has not been doing so.

We've reached out to them using the contact information they provided when they launched their project and have asked them to respond to any unanswered messages. We've also encouraged them to post a new update to address backers' concerns.

We do our best to try and help creators when they run into these situations. We have a resources page of services to help creators with project completion, and communicate backer sentiment when we hear it from our community. A big part of Kickstarter's mission is to support creative freedom and independence; we don't step into the actual creative process itself and as such creators are responsible for their own project.

I'd encourage you to keep reaching out to the creator to ask for an update, and stress that even a short note that they're still working on their project would be preferable to silence. If you've already sent a message through Kickstarter and haven't heard back yet we'd suggest waiting a week and then following up with them again. A creator's inbox can quickly become overwhelmed, and they may still be making their way through their messages.

We know that when a creator is being uncommunicative this can lead to concern and we really appreciate you getting in touch. I hope you and the other backers hear more from this creator soon.

Best,

Jennifer