I have written a 1 star review for DHL express on google. My package was delayed by 20 days for no reason and website kept saying delivery by tomorrow and didnt deliver. The customer service guy told me it is at fremont and confirmed via sms that it is ready for pickup on dec 19th 2023 and I went there and they said they can't find my package. Now it is been sitting there and no delivery from 20 days. The customer service is very rude and they have no clue. They accept their website is wrong. Please use fedex instead.