I only gave them a 1 because it wouldn't process without. I was in contact with a Kate Johnson who I'm beginning to think isn't real. They can't be nailed because post office restrictions, but ready to ship. I should have checked reviews when I ordered but I ordered in mid April over a month ago for our 12 people. How is this allowed to happen. I was giving them til fri. But after reading all this I think I better call credit card company in am and see what can be done. People suck!