Hello Laurie, I am very sorry to hear about your experience with our company. Please note that while compatible and remanufactured packs usually include all items, some OEM packs (original brand name) may include color cartridges only, with no black, or for certain printers that use 5 cartridges, only 4 units (either including pigment black or photo black but not both). There are also dual packs that includ 2 color cartridges or 2 black units instead of one of each. Those packs are sold and supplied by the brand name, they are not made by our company, and we are unable to modify the sealed original units in any way. However, we always make sure to state clearly which items come in every pack to prevent any issues. If there is anything we can do you for you, please provide your phone number or email address and we will gladly reach you to discuss further. Otherwise, you can call us yourself at 888-745-4316. Thank you!
Laurie Has Earned 3 Votes
Laurie S.'s review of InkJetSuperStore earned 3 Very Helpful votes
Hello Laurie, I am very sorry to hear about your experience with our company. Please note that while compatible and remanufactured packs usually include all items, some OEM packs (original brand name) may include color cartridges only, with no black, or for certain printers that use 5 cartridges, only 4 units (either including pigment black or photo black but not both). There are also dual packs that includ 2 color cartridges or 2 black units instead of one of each. Those packs are sold and supplied by the brand name, they are not made by our company, and we are unable to modify the sealed original units in any way. However, we always make sure to state clearly which items come in every pack to prevent any issues. If there is anything we can do you for you, please provide your phone number or email address and we will gladly reach you to discuss further. Otherwise, you can call us yourself at 888-745-4316. Thank you!