Laurie S.

Someone used my email address to book their flight. This happens a lot, as my email was created a LONG time ago, and often people forget a letter or a number when putting in their own email, thus, it comes to me instead. I just call whatever company it is, and they take my email out. No problem. HOWEVER, when I called JustFly to correct the issue the woman was incredibly rude and did not seem to understand that I *could not* provide the birth date to help find the reservation, because I WAS NOT THAT PERSON. I did have the flight confirmation number. And the names of the four people on the flight. But apparently this was not enough information. Furthermore, she demanded a call back number, which I refused to provide. There is NO reason for them to call me back. I'm not flying anywhere, this IS NOT ME. She was not getting what I was telling her, so when she gave me an attitude and said, "well I'm sorry I can't look up the reservation without the birth date" [Um. What is the confirmation # for?] I said, well I guess this woman won't be getting her flight information then, will she? And hung up. Assuming this woman, and her husband, and two kids, are real people and this whole thing isn't BS, I feel badly for them as they will not be getting any emails from Just Fly.