I just went thru the rigorous process of getting a refund thru PayPal! Ugh! Sent in my hair samples for 3 of my family members and NEVER RECEIVED MY RESULTS! Such a scam, this company is terrible, don't waster your money and time! Worst customer service ever! I wrote them at least a dozen emails and they didn't even respond.
Tip for consumers: Just don’t. Don’t use this site. Such a scam