I have been trying to get in contact with the company with no luck and thought I would look at the reveiws. It looks like others are having similar problems. I also tried to call the number on my invoice and the number has been disconnected. I bought 4 rockers and two tables for my deck from John Ouellette. We received them weeks after they said they would arrive. We put them together which was a task in itself but we did it. Now a year and a half later, they are falling apart and we have some kind of insects eating at the inside of the bark. This was one of the first questions I asked before purchasing and was assured they were white pine and would not have to worry about bugs. I am now out $1,300. and not sure what to do about that lifetime warranty. I would not advise anyone to purchase from this company. If anyone has any idea on how to get in contact with this company please post on a review.