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NEVER ORDER FROM THIS SITE!
I ordered four pairs of christmas pajamas 11/18/16. My card was charged right away. They were supposed to arrive within 3 weeks max. They didnt even ship until three weeks later (after I had to send an email asking where the order was). The items were sent in two different packages. I received one package with one item 12/16/16. The other package with three items has still not arrived. The last tracking information states customs declaration completed on 12/14/16 and thats it. I obviously wont receive these for Christmas and no longer want them. They refuse to give me a refund. Im offered a $20 coupon instead which is not a solution. I didnt receive the items when it was promised and most of the order I havent received at all. I run a retail store of my own so I know how these problems should be resolved and Im not the type of person that is impossible to please but this is just ridiculous. The customer service is terrible and I will never order from these people again.
Lauren T.'s review of Popreal earned 3 Very Helpful votes
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I ordered from Popreal at the beginning of the summer 2020 a mommy and me set for my daughter and...
Hi Lauren, we are sorry for the Inconvenience caused to you, due to the hot season, and your package had the custom checking problem, we are sorry we did not help you solve the problem. And i checked out, our customer service has negotiated with you we have applied the $20 refund to you on Jan 22th, thanks for your kindly understanding.