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laurens191

Lauren S.

Contributor Level

Total Points
80

1 Review by Lauren

5/22/17

Trying to get an apartment in NY is already a pain & a half.
I will say that Regina made it easier because she was almost always available to text, and I liked the convenience of it.
So we scheduled a viewing on a place, Regina's assistant Calvin showed us the spot. We ended up loving it, so immediately we were told what we ned to do to apply for it. Wen't home and JUMPED on the opportunity. It was mothers day weekend, so we were really trying to get everything in by that Friday if not certainly by Monday. We were told there were no other offers or applications in, and that we could put an offer on a place. We paid 500$ good faith, and 60X3 for application checks. We all went through hell & back t get them our information, my guarantor who was traveling went through so much to make his end happen as well, he went into the office on mothers day. My point is we put in SO much effort only to get a call on Monday from Calvin that the Land Lord rented out the place on Thursday and didn't update them... So we NEVER even had a chance.
It took them 7 days to refund our good faith fee, and they never even offered to return the credit check fee even though this was absolutely not our fault! I understand it wasn't really theirs either and this is the responsibility of the landlord but pick up the slack & pay us back for what you put us through.
Regina was extremely helpful after with trying to help us find a different place, but nothing compared, and everything was over budget, plus we just had a terrible taste in our mouths from how this went down. Needless to say that while they still tried and did their best to be helpful we had to take a loss, and they really screwed up without being able to take full responsibility and give us a refund. I don't appreciate it.

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