1. Spectrum de-activated our internet without notifying us
2. Spectrum was not able to re-connect our internet they had de-activated
3. Spectrum had us drive 45 minutes away to their "closest store" and wait in line behind 25 others to pick up a new modem
4. Spectrum had us call them AGAIN to re-activate the account they had de-activated
5. The modem that we had picked up was broken
6. We found an old modem/router combo in the bottom of our closet
7. We have cable!
Nice tagline... "Spectrum: Refining What Cable Can Be."