Lauren R.

Poor experience - will never try again. I ordered invitations that I specifically purchased because they offered a gold lining in the envelope - I thought it would look very elegant... however the invitations arrived with no lining - called and they said they were out of stock. They offered a refund of the lining - and I said no - I chose these invitations & matching thank you notes because of the presentation - if I had know that you didn't have the lining, I would have purchased a different invitation. So the second woman I talked to offered a full refund - said I didn't have to return them... waited a few days and only got a partial refund. Called to inquire and was then told that was never offered... so now they're calling me a liar on top of being incompetent. So once I've talked to the 3rd person, they said that I would have to return the invites for a refund, I said fine - I want an email confirmation... they send a confirmation, but are only refunding the invites not the MATCHING thank you notes... these people are the worst - the absolute WORST... Please go somewhere else... If you're expecting custom and quality - this is not the place - I promise you that.