I ordered 2 YB sliders and they sent me 2 southern cooters. I reached out to them about it and after taking a while to respond they finally did and stated that they could do a "partial" refund or I could ship the wrong ones back. They apologized for their mix up. I told them I would be glad to send them back if they would pay the $40 shipping because it was not my mix up and I should not have to pay anymore money. If not then I should get a full refund because I specifically wanted yellow belly sliders. Their response to this was that "as previously stated we can offer you a partial refund". Needless to say I will never order anything from them again and I would not suggest doing business with them.