I bought a sweater that came used with the tags safety pinned on. Customer service is rude and unhelpful at best. Online shopping does not get any worse than Michael Kors.com
Realreal chose almost 30 items to sell for me. One bag was in perfect condition when it left my bouse but when they posted it for sale it had black scuff marks covering one side of the bag. I asked them to repair or compensate me for the damage. They refused.