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I really wanted to love this company. Thrift shop prices and credit for old clothes? Win-win, right? Well, yes, if you're ThredUp. Not so much for customers. I bought a few items and was mostly happy with my purchase, and then decided that because I would most likely buy from them again, why not sell some of my currently unused clothes back to them? I filled that huge bag FULL. Full of very lightly and some even brand new clothes, shoes, even a pair of boots. Some were very good brands and literally have been worn once. Shockingly, they "accepted" three items out of the full bag: two "upfront" and one on consignment. The two upfront items total: $2.25. I will receive additional credit if/when my consignment piece sells (I will get 60% of its sale price). I sent them a bag of clothes worth probably $40 if I had sold it at a garage sale for $0.25/piece for most things! I think I will just donate my clothes from now on, or give them directly to someone who can use them. I may still buy used clothes from ThredUp, but they've eaten my closet and given me next to nothing. I expected a low payout- like $10- and am actually shocked.
Tip for consumers:
Clothes-sender-back-er beware: The rules that they have to accept clothes are very strict (I probably sent back some clothes of brands that are "not allowed," meaning they have to donate them and cannot sell them on their site) so take that into consideration. For example, they will not pay you if you send them certain brands of kids clothes. Others, yes. So what you see them selling online is what you can sell to them. This may limit your payback amount (I was aware of this going in).
Lauren K.'s review of thredUP earned 7 Very Helpful votes
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