Lauren H.

I initially gave this site one star because within 30 minutes of placing an order I felt like I got scammed. I ordered one digital gift card (a birthday present for my nephew) and received my order confirmation right away. As I was waiting to receive the email with a link to download the gift card, I instead received an email requesting Photo ID verification to validate my order. All I wanted to do was make a one-time purchase for my nephew's birthday. I replied to the email that I would NOT be providing any copies of my photo ID and stated that if this was an issue I wanted to cancel my order. Within 2 hours after placing my initial order, I received a response informing me that my order could not be processed without ID verification and that I would receive a full refund. Within minutes after that, I received an email from PayPal notifying me that my purchase had been refunded. I've changed my rating to 3 stars because although my money has been refunded and I am now very satisfied with the outcome of this situation, I would have preferred to know up front, BEFORE placing an order, that their "verification" process would include sending them a copy of my photo ID. I would have avoided the hassle all together, saved some time, and shopped somewhere else. I have expressed my concerns to the business about their policy noting that if they must verify identity in order to process and fulfill purchases, then that should take place BEFORE any money transactions. Their customer service rep, John, has been very responsive and helpful in the aftermath of my order being cancelled and refunded.