Absolutely shoddy experience - wanted to unlock my domain so i could transfer away from them - not only did this take 3 times of asking (with them ignoring my request and trying to keep me with them)- i then get sent a form that i have to fill out manually and send back to them with my bank details so that they can charge me $15 for the pleasure of leaving - Steer clear of this company - I've used a lot of registrars over the years but never this difficult! - for cheap and easy go to NameSilo - for excellent customer service go Iwantmyname.com