Lauren F.

I cancelled my postmates unlimited membership in October 2016. Fast forward to July 2019 and this company is still somehow charging my credit card $9.99 a month for an unlimited delivery service. Every month I have to contact American Express and dispute this charge. I even logged into my postmates account and it shows my membership to unlimited is inactive. There is no way to contact them. I won't even get into the reason I cancelled my account years ago... shame on Postmates!

Like most online buying experiences I was having fun browsing and looking at all the different and unique items all from the convenience of my own iphone. I purchased jewelry, furniture (via pickup), vintage household knick knacks, art, records, harmonicas, you name it. I can handle a few things here and there that are inaccurately described and move on with my day. However, today was the day I deleted the app. I purchased a serigraph and when I received it the condition was much worse then described and depicted in photos. This piece had water damage with brown staining around the verso and cracks in the verso on the lower 30% of the item. The listing stated there was discoloration but the piece was in "good" condition. Well, $430 later plus shipping to CA I received a very water damaged piece. I sent off to a paper restoration company and they said that there was not a process they could complete that wouldn't damage the piece further. I emailed EBTH to let them know that I was upset about the misrepresentation. They stood behind their representation and told me a fair piece would have physical tears in it. I honestly don't see how dark water damage, dirty handling, folding and cracks in verso would be considered "good" condition. Either way, the arrogance and lack of any accountability got the better of me and I will do something more worthwhile with my time then purchase through them.