Lauren F.

This is Customer Service Supervisor from Lightinthebox. I regret to hear this order did not arrive before the time you expected it.

Please be noted the shipping method you chose for this order was EconomyExpress. It usually takes 4-6 business days (5-9 calendar days) for the package to arrive. So your package was not delayed when it was shipped out on July 6th and delivered on July 14th. Hope you understand it.

As for your case, we are delighted to help you return the product for a refund. But currently, the orders need to be returned to our return warehouse in China. And for the non-quality products, customers will be responsible for the return postage. We clearly state the information in our return policy, which you might not notice before. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0

However, I do truly value you as our customer and want to help you. So I had conducted new Ticket ID =24049045 in our ticket center and provide special solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.