Lauren E.

My washing machine delivery/install was outsourced to XPO. 2 guys showed up, one did not speak English and I could only understand 1 out of 30 words the other guy said. The drain hose was too short so the lead guy tried to connect the extension from the original washer which was much wider. I expressed concern about leaks and asked them to test. Sure enough, water floods my floor. And so they left without completing the install. After the left the fill hoses, which they had hooked up, started leaking. Tried to call Lowe's 3x but no one would pick up so I had to drive there. Told that installers aren't supposed to extend hoses. And that normally the install company will not come out a second time even if there's an issue (really?), but I could speak to a manager about it. So I did- bought longer drain hose and scheduled new appointment. XPO sent the same people to my chagrin. After unscrewing the fill hoses and getting water all over the place was told the leaks were from the valves which was interesting because I didn't have valve leaks before the install to my knowledge. Then the guy went to hook up drain hose. Is a hose which accommodates 3 port sizes but the guy didn't get that and I had to coach him through cutting off the widest part at the end to expose the smaller part that fit snugly over the port. The hose was longer than needed and the guy shoved most of excess hose into standpipe. I asked about curved plastic piece to hold hose because saw in manual supposed to use it and he told me you only use it when mounting to a wall. He also had no intention of securing the hose to the pipe. I couldn't find the cable tie so gave him a rubber band for lack of a better solution. Later, during a wash cycle, the hose flew out of the standpipe. Had to call a plumber to fix this and the leaks. I would have been better off installing the thing myself. I sent an email to Lowes and XPO about what happened and asked for reimbursement of plumber bills. Was told by Lowes rep someone would call me and no one did. Someone from XPO did, however, and sent me Amex gift cards to cover the cost of the plumber bills. Will never buy an appliance from Lowes again.

Update: No one from Lowes ever called me, however someone from XPO did.