Laurence S.

After at least two years of off-and-on subscriptions, I had had enough and thought I had cancelled automatic renewals, which they say are "for your convenience." About 3 or 4 days after my subscription should have lapsed, I realized that my subscription seemed to be still in effect, although they had not notified me of billing me for a new subscription period. I tried to contact customer service, but it was Friday after 4 p.m. PST, and their offices are only open during business hours CST, M-F! After difficulty even finding a phone number, I called them on Monday, and was told me that a refund was "blocked" because I had sent ONE message (to be sure my subscription was still in effect). They refused to refund the UNUSED PORTION of my subscription (two months and three weeks) for the same silly reason, as if computers are unable to calculate the portion remaining. It's another dating SCAM.