Laurence A.

This is a well-known company that has been around for over 100 years. That would make you believe they must be reputable. Nothing could be farther from the truth. 100 years ago, even 50 years ago, I'm sure things were fine. Today this company is barely holding on and it has turned to using deception and fraud to stay in business. One example is their "certified" pre-owned timepieces. The term "certified" should indicate the watches were tested in certain apparent ways and the customer would be made aware of those tests. This is not the case. The used watches are simply cleaned and checked to see if they run before being put in the case for sale. Most of the time they end up coming back for service and usually more than once. Often the customer has to pay for some of these services. What I have just told you I know first hand.
If you're considering visiting their flagship, The "Time Machine" at 57 and Madison in NYC, you're headed for the worst location they have. Inside is an environment run by a management team that rules by fear and threats. The employees are in constant fear of losing their jobs if they make one wrong move or if they decide to be honest and not go along with the fraud and deception that exists.
I could write so much more, but you get the point.
There are plenty of places to buy the same watches that Tourneau sells. Avoid this company at all costs.

This company sells fake dresses from China. They have no customer service or return policy.
I know this information for certain.