Lauren C.

The worst experience I have ever had with any company
1. Atrocious customer support - took me multiple attempts to cancel. Constantly left on hold and hung up on.
2. MyVirginMedia account information- I have never been able to access my bills online. Errors constantly come up and prevent me. When I went in store to report they said this was an ongoing issue. I've been a customer for 2 years and not once had access a bill.
3. Access to roaming - Have been unable to activate my mobile data abroad. Despite calling to report the issue before travelling, while I was abroad and up return the next trip I was still unable. With no access myvirginmedia account so am not able to activate it there. Again left on hold for extended lengths and never resolved. Told it was my phones issue bought a new phone an problem persisted.
The worst experience I have ever had with any company