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Lauren C.

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Experience: Real Estate

Member since May 2020

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1 Review by Lauren

TOTAL SCAM of a service. Please do not be as stupid as I was and use Spotahome.
It seemed good on paper, especially for someone in a desperate situation, like I was. But unfortunate something that seem's too good to be true is usually isn't' real. As was the case with the apartment I booked through Spotahome.
They completely lied about the property and what the living situation would be in general - not to mention the pictures they featured looked NOTHING like the actual apartment.
This was one of the worst experiences I've ever had to deal with as a consumer. Seriously, the list of grievances and complaints are too long to list here. Total nightmare from begging to end.
Customer support (if you could call it that) was horrendous - as was their 'Polices'. I originally booked but because the place was completely inhabitable, I changed that to just the one month (I paid for upfront). They "allowed" me to make this change, but said they weren't able to adjust their commission accordingly. So they took their money based on a 6 month stay instead of 1 month - a huge difference. Also, I wasn't able to to file a formal compliant until I moved into the property but there was a time limit for that too - which they didn't tell me about. So when I finally was able to do so, after a stressful few weeks of trying to find another accommodation because I found myself homeless because of Spotahome, they said I was too late and was unable to submit any complaints.
Their ridiculous policies (which are in fine print) are designed for only them to benefit from - with the sole purpose of ripping you off.
Do NOT use this company. Not sure how they can even legally be called that.

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