What is the purpose of a Rewards Program when the personnel are uneducated on the mechanics of redeeming points? I was told the rewards will always roll over and now I am told that I have lost points. Why is the consumer obligated to take time to constantly check online for rewards. I would suggest that OSH find a more sophisticated method of rewarding their Club OSH members. Presently it seems the company is banking on the fact that they have made it too difficult.
Train your checkers on the truth of the Club Rewards procedures when they sign up. Easy to enroll and VERY difficult to be reward.