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Laura W.

Contributor Level

Total Points

2 Reviews by Laura


I have had an excellent experience with this company. They provide stellar customer service and quality products. My reptile is very happy. I highly recommend.

Tip for consumers:
Great prices. Excellent customer service

Products used:
Pet food


It took a week to get my order and when it finally arrived the box was squishy and all the mice were thawed.

Review update - As soon as I posted my initial review, the company reached out and offered a resolution. I applaud their stellar customer service and will be sure to come back to them in the future. Excellent job! Thank you!

UGR A. – Underground Reptiles Rep

Hi Laura, we can't seem to find a frozen rodent order with your name on it. We have a guarantee on all our shipments so if your order did arrive thawed please contact us at 954-428-8005 so we can resolve it for you. Thanks

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