Laura W.

I would give zero stars to Zazzle if that were an option. Their customer service is abysmal! I ordered buttons for an unofficial reunion at my alma mater. The design of the button included the university logo. I never received an email or any communication that they canceled my order because of that. I only found out that the order was canceled when I went to the site to see the status of my order. I called customer service and thought I had corrected the problem when I sent a new design without the university logo. The agent promised me I would get my order in time for the event and that the new design was fine. Then they canceled my order again, without any communication! I spoke to a manager to vent my complete frustration. The day before I leave for the event, they tell me I can't use the university name in any way. Had I been told that earlier, I could have received permission from the university or done a completely different design. Do NOT use this company if you want any customer serviceor if you want your product actually produced and delivered.