laura V.

Do not use this service for your card processing under any circumstances. I have a stripe account that has not been used for at least a year and a half. Bank account attached is closed as well. Someone breached my account, changed the bank account, password and email address. I started calling and e-mailing stripe on Friday and nobody got back to me until Wednesday. Meanwhile, the hackers have been charging stolen card numbers and stripe actually release a portion of what they had charged to the thieves on the day they called me. They will not close down my account until I attach an active bank account to my Stripe account. I think their plan is to try and take the money back from me that they paid out to the thieves. They are threatening me with sicking collectors on me even though I received no money. With all of the negative scam reviews and how they are handling this I believe the company is somehow in on this scam. They have no fraud department no way to get ahold of them (they don't answer their phone number and it was 6 days before I heard from them. I am filing complaints with the Attorney general in both my state and California where they are, the BBB, and the consumer financial protection bureau. I also spoke with the FBI today and gave a report and they also referred me to the Secret Service. Anyone that gets scammed by them should file a report with the FBI so stripe can be stopped.

I ordered 300 sets of 4 of a silicone kitchen product. Every piece (1200 in all) are defective. There are black spots on several and silicone is hanging from the seams of all of the pieces. I was told to send photos which I did. I was offered 30.00 of my 741.00 and told by the manufacturer to sell at a discount. These are not sellable and I don't sell factory thirds. I filed a claim with DHgate and was told to send a video and had 2 days. They sent notice on Friday. Sent the video, they said they never received. Sent again via drop box, again they didn't receive. Got an e-mail this morning saying I would get 200.00 and arbitration is closed. Not happy with them and I would be very leery of placing an order, If you have a problem you are stuck with the product. We'll see what they reply next... order number *******. Some of the photos below.