The first author assigned to me was not American and was unable to write. The second writer was better but still did not have any expertise to lend me. The presented service is nothing like the service delivered. The cover letter, despite precise feedback, continued to come back with the verbatim comments I was making. There was no thought put into it the only regurgitation of the same information I was providing. Their service is not full of experts but low wage employees abroad. I am 100% unhappy with the service.