Laura S.

I bought a bathroom vanity with a Carrera marble countertop from Houzz. I was not able to get the box open to examine it before the short deadline - yep, that's on me. But the box appeared undamaged. When eventually it was opened, the countertop was cracked in 7 places.
None of the parties involved: Virtu (mfr), Norfa (seller/fulfillment), Custom Co(shipper) would touch it - no real surprise there.
I do think Houzz should stand behind the delivery of goods purchased thru their website better. I believe a partial refund is in order.

Anyway, it might be ok to buy a vanity online, but my lesson learned is get the countertop locally.