I realised that I ordered the wrong size in one of three items. I called within one minute of ordering and was informed that I could not change the order. She told me that she would put the correct size in my basket for an added order and that I would have to pay another shipping charge. I told her that I wanted to cancel (all within four minutes time frame) and she told me that I would not get a refund for at least 5 -7 days. All too hard with this company!