Laura S.

Your request with Gilt City Support has been solved! Please see below. You can respond to us by simply replying to this email.

Stephen O'Reilly, Oct 26,17:44 EDT:
Hi Laura,

Thank you for reaching out.

I am so sorry to hear you had such a poor experience at your brunch.

Unfortunately, as this offer has now ended and was marked final sale, we're unable to provide a refund. This policy was stated on the sale page for the offer, and again at checkout before your order was submitted. I'm so sorry for any disappointment!

I have however, applied a 10% courtesy gesture discount to your account, for use on your next Gilt City purchase. This discount will be valid for the next 30 days and has a maximum discount of $25.

Apologies again for any inconvenience or disappointment caused.

Should you ever need assistance for any future queries you can also contact us on Live Chat here - www.gilt.com/support.

Warm regards,
Stephen
Customer Service Specialist

Laura smaldone, Oct 26,09:36 EDT:
To whom may this concern,
I bought the Gilt City voucher for a Brunch for two in Le Granier, which was 48% off (retail value $88). But when I went to the restaurant, the only option they gave me for the voucher it was the Brunch menu (you can see a picture of the menu below) which cost every Sunday $19.95 per person ($39.9 for 2 people). Then I paid in the restaurant for the service 10% more. So I think it was a misrepresentation of the offer, because you are saying that you will pay $45 (but 48% of $88 is $42.24 and not $45 as I paid) and you will receive $88 service for a Brunch but this is not correct, there is no offer actually. I paid what it cost for a Brunch there. You should sell these offers without deceiving costumers.