Laura S.

My Fitbit Ionic stopped working just past the 1 year warranty and, despite Fitbit customer service staff putting in writing that the "DEVICE IS DEFECTIVE," Fitbit is unwilling to offer any other solutions than for me to buy a new device. I spent hours on the phone/online chat trying to get the issue resolved, and each time was told they would send the situation on for resolution to another team, only for me to get a canned email, of zero assistance. Why on earth would I buy anything else from a company like this? They admit that their devices are defective, and provide no reasonable alternatives to their customers.