They used to be a good, reliable company with good customer service. I don't know what happened. There are now frequent technical issues (including games not activating). I can see from their social media that I'm far from the only person experiencing these issues. If you contact customer service, explain that you've already tried every step in their help articles, they just respond to you with the same help article that didn't help at all! I have been a customer for years. No longer.