Laura P.

I paid $46 and change to expedite my shipment, as delivery date was critical to me. First shipment was to be invites and envelopes, and all I got was envelopes. When I called, was put on hold over 20 minutes. The person was sorry, and said they would refund my expediting fee. My thinking process was that I did not get expedited service so I should NOT have to pay for it. This was Friday before Labor Day, and was told delivery would be Tuesday. Got them on Tuesday after work, and while they were nice, they did have the bling I hoped for. I'd give them a solid B plus, but still lost Saturday to Wednesday in mail, so not at all happy. They refused to ship for Saturday delivery. Would not get me to a supervisor, but said they would have one call on Tuesday. It is Wednesday late evening and still no call, and have not received the refund yet. They said it will take 7-21 days for refund, but it only took minutes for them to take my payment.

Next shipment was for an ornament. Quality is a C minus at best. Design and lettering are VERY blurry. I added a velvet gift pouch, which I did not get, and there was no ribbon to hang ornament with. Called again, and wait time was over 43 minutes. My frustration level is through the roof.

I don't know if I'll get what I paid for (velvet pouch) or the refund I was promised for expediting that was not done, but at this point, I've wasted so much time that I'm giving up. That is probably what they want. I will not order from Zazzle again.