Laura P.

I know this is a long review but it will give you an idea about this awful company. One Star Is Way Too Much! I have honestly never seen such bad service in UAE and I have been here for over 15 years. I made the mistake to rent because this was the best price I found, but I deeply regretted it after. Because of the Expo car rental prices have grown substantially but that is a fluctuating situation as often things are here. Car rental companies haven't really grasped that and some are using this as an excuse to treat customers bad or turn them away. This is definitely the case with MOOSA RENT A CAR or BAB AL MADEENA CAR RENTAL. Their very dodgy offices (I saw 2) look like downtown Beirut, where 5 or 6 people are cramped up in tiny closet spaces, no one wares masks and a flux of at least 20 people are entering and exiting this "closet" at any given time, unaware new customers are waiting in corners and existing ones are constantly screaming furiously because of extra charges and what is happening to them after dealing with this company.
I dealt with them through watsapp only at first, and after being promised a delivery in 2 hrs I ended up waiting 6 and no one answered the phone when I tried calling. In the end I ended up receiving a car that looked like someone was sick in. I uploaded some photos, and when I said I don't want it, I was promised an exchange the next day. Of course that did not happen so I drove somewhere close to Al Ain as instructed via watsapp where I was told they don't have anything and "this car is very good, a customer just saw it and he wants it"
Obviously he only saw the car on the outside I replied. After an hour debate I managed to get something moderately better but still dirty inside.
I had an emergency so had to return the car 10 days before the term. I was told I will not get a refund and 2 months later, I am still waiting for half of my deposit back and had to file a complaint with the consumer protection department. Don't make the same mistake I made. Just pay a little extra somewhere else and save yourself a big headache.