Laura P.

I was quoted one price based on the amount and size of my items and then charged a big increase when the movers showed up. And these movers were not the movers I hired. This business contracted with another company to do our move and we had no idea this would happen - and now is claiming they are not responsible for the increased price or damage to our furniture because of this. Customer service is only on the front end of the move. We have tried every method possible to get in touch with them on the day of the move to straighten out this increase in price and there was zero response. AndThey knew they had us, we had to be out of our home and could not hire a new mover at that point - very sneaky and untruthful. I tried for weeks to contact them by email and phone and only heard from them after I filed a complaint with the BBB and they responded that they are only the broker and we have to take up our complaint with the mover - who by the way was very unprofessional and it was a very stressful moving situation. I did not hire that mover and would never hire them. Therefore, I do not agree that I have to take it up with them. I now see lots of complaints and bad reviews about them and all similar to what happen to us. I wish I checked there before using them and now can only do my part to help warn others from this stressful situation. The arrogance and poor business practice of this company is unbelievable, - shows how they no longer care because they have my money now and it is a run around to try and get help. I feel totally scammed and unable to do anything about it. Overall BEWARE, I would not recommend this company. Lack of integrity in business practice.