Laura O.

Deceptive way to tag on that impressive "service" fee... would be nice for you to list it as a "home away" service fee at check out so when the suckers who check their bank statements and realize that "service" fee went to home away and not the owners/management they thought it was going to, they could have the option to just go through the owner or simply find a different property - it's not that I don't mind paying a fee, I'd just like the option to decide whom I pay a "service" fee to and whether that fee is justified or not. Also, a tiny question mark right by it is a pretty pathetic way to save your butts and say that you 'told us so' as it's tagged on at the end and people can easily miss it as they are checking out. That's what I think about that. I probably wouldn't have complained or even cared if it was presented in a straight forward - shall we say honest way at check out. When I tip someone I like to know I'm tipping them! What a concept right!? Not impressed... Happy new year!