Laura N.

Waited 4 weeks to get an offer (on only 6 out of 20 items sent btw). Most of the items are are just listed as 'unable to make a competitive offer'. Really, you wasted my time for that BS?! If u want to be offered $9 for barely used $600+ retail items this is the place for you, especially since they don't bother to make offers on most of your items anyway.

The products here are great, the shipping time is alright (about 10 to 14 days for the most part if you select economy) and the cosmetics are carefully wrapped. One other thing I would change is to make the packaging a little more transparent. Everything is packed in these lovely pink boxes, but from the outside it is hard to tell what is inside. So if you order a bunch of sets as gifts there is no way to tell what is inside without opening everything up.

Truly horrible customer service. Even to customers who have made half a dozen purchases. When something goes wrong (they sent lipsticks that are misproductions) they expect the customer to PAY for return shipping when the mistake is theirs. I have no problem returning, but I have a HUGE problem paying to return something that should have been pristine!

Watch out for these people. They only send part of your order and claim they send the whole thing! When you inquire they give you the run around 'can't find your emails', 'weight shows it was shipped'. And since they did ship a small part of your order they use the tracking number to fight you when you complain with your credit card company. In fact, that is the only thing they will work on: keeping your money without giving you your stuff!

Updaring my review to include this: "THE COUPONS ARE APPLIED FIRST, THEN THEY CALCULATE YOUR PAYOUT! So if you list an item at $51.99 and someone uses a 20% coupon, Thredup calculates your payout over $41, bringing your payout percentage down from 40% to 25%! SUPER SHADY PRACTICE: BEWARE! IN ORDER TO AVOID THIS, YOU NEED TO PRICE YOUR ITEMS AT AT LEAST $62.99 (they claim the max coupon is 20%, so $12.60 discount would keep you over $50 and at a 40% payout). DO THEY COMMUNICATE THIS?! OF COURSE NOT! They make it seem as though the 20% will be deducted off your payout amount, but nothing is less true! Be VERY careful in your pricing and listing! Sorry to say I had to hank up prices on items I would have listed much cheaper.

Thredup recently made several changes, the most significant of which is that all items are now placed on consignment (if accepted). If you want an upfront payment, they make one on each item but BEWARE, it is much lower than any price you would have gotten in the past (their website says 'slightly lower' - what a hoot!). Whatever payout they offer is between 50 and 95% lower than their previous payout (as listed as the payout if sold on consignment). ALSO added is that now any discounts they give the customer are given are also deducted from your payment (they claim it's up to 20% of their already extremely lowered payouts). This used to go in after 45 days, but is now immediate! No communication was sent on this (believe me, I checked)! They now also discount your items prices when it has been listed for 45 days, without permission or consult, to 'help you sell faster' (because that's the type of 'help' you want, someone slashing your asking price without permission...).

The one change you could call a benefit is that you can adjust your asking price for any item now. But as said, after 45 days of listing your prices will be randomly adjusted, so you basically got autonomy for 45 days against severely reduced payouts.

ANOTHER notable change, this one on the purchasing side, is that they now charge a $1.99 per item restocking fee for returns (briefly is was for items listed under $50, but it's now for ANY item). So huge reduction in service there as well.

Orders cancelled without explanation, customer service takes over 2 weeks to respond and when they do they offer no solution and lie through their teeth. In the meantime the lot cancelled is claimed as not being able to ship while the seller merrily resists the exact same lot. Don't waste your time; you search for the right buy, bid, and monitor, then get nothing in return. Ended my account with them after more than 3 years as a customer!

The comment by Mercari is an outright lie. I have weeks of emails showing that Mercari doesn't allow you to return an item no matter what (now they're claiming they do which is as bogus as it is laughable) and I have copies of emails where I show proof that a seller sold me a knock-off Kyllie Cosmetics lip kit (which they claim is authentic) and Mercari only stating that i can return it. Nothing is done against the seller who racked up a whopping 500+ reviews of people complaining of knockoffs sales (I sent over a dozen emails on this topic and Mercari just responds with form replies). Not a single ad was deleted. I ended up reporting Mercari, with copies of all the communications, to the FBI cyber crimes unit. They don't care if someone sells a knockoff as long as they get their profit!

As a user of Living Proof's dry shampoo and leave-in conditioner, I can honestly say I love their products. The dry shampoo also gives your hair a bit of volume (you can choose a more or less setting to choose smaller or larger volume) and leaves my hair looking great. I love the leave-in conditioner because my hair tends towards the dry side and this conditioner easily smooths out the dryness and smooths my hair as well when combed through towel dry hair.

Luv, luv, luv their shower gels! The scent are heavenly subtle, foamy, and gentle on the skin. I love the ones that have a scrub component to them and the ones that have these little balls that burst into fragrance on your skin. I have face masks and soap by them as well, but honestly, it's the shower gel that keeps calling me back for more!

I haven't been to their stores, but their website and phone service is excellent. I never have any trouble searching for or arranging search results just the way I like them and am always informed of new sales or promos on time to use them. If an item arrived and isn't as expected they have an easy return service.

As a long time customer of banana republic I can honestly say that their service is unfailingly great. If I run into any issues, which is rare, there is always a solution and it is always satisfactory. Plus with their credit card I can use my points for free items (point system based) :)

This company really is the worst. After putting up with mistake after mistake after mistake; this company doesn't even know enough to wrap eye shadow palettes, instead tossing their makeup products hap hazardously in a box and acting surprise when stuff arrives broken; THEN they can't even read your order and manage to pack not 1 but 8 (EIGHT) incorrect items into a single order. I mean, come-in?! Which, I might add, they then offer you a discount on your next order for and expect you to spend more money with them after you return their items. I mean, in what world would I want to shop with you at this point?! Their resolution is literally, 'oh, we're sorry, we'll file a report'. Oh they file reports into perpetuity alright, without anything ever changing. I could go live at the post office to return every wrong item in their package (MIND YOU, you have to wait to get a refund on the wrong crap they send you too!). Had them remove my account, plenty of other companies out there and frankly, I am done taking their bs. Don't waste you time, money and energy!

Have been a customer almost since the beginning and Shoedazzle has SERIOUSLY gone downhill. I can't use your credits on sale items without losing the promotional value, have to spend a minimum amount, oh and the worst, have to spend your FULL credit per credit amount. I still have credits (nothing to use them on due to poorer and poorer choices) and am counting the days until I can stop skipping months, spend them on something worth while and END my VIP membership.

The Eve Lom product I use most are the different lip balm (ranging from neutral to having a slight shade). They are soft and nourishing, with a healing effect on my (very very dry) lips.

I have used their products for several years and have tried a range of their soaps and one of their face bars. The soaps I love; a lot of scents to choose from, lather well, and rinse of easy (I hate it if a soap still feels sticky after thoroughly washing my hands). Their face bar I mostly use when traveling or when I'm in too much of a hurry to grab a cleanser. It works well, not my go-to, but would recommend it as an easy extra.

From their nail polish to their shadow sticks, Butter London is one great brand. I have every color nail polish they make (awesome staying power and pigmentation on those), a ton of their lipstick and gloss (I love that lipstick that is also a balm... very subtle color), lipgloss, lip liner, shadow clutches, and shadow sticks. Honestly, I've never picked up a BL makeup product that I didn't love.

Their eye sticks are truly great; good staying power, easy to apply, and in shades that I know compliment a lot of people (I use them on friends with coloring wildly different from mine and they look great). I like the nifty black boxes they come in too. Once they're empty I store all sort of knickknacks inside.

I have a lot of their perfumes, soaps, shower gel, and body lotion. The shower gel and body lotion are great, leaving your skin subtly scented. The shower gel makes good foam, the body lotion is rich and non-sticky, so a definate yes. Their soap is lovely as well. The only item I'm a bit more careful with is their perfume, which can be quite heavy (they have made some lovely, light, summery scents too though!). For the heavier ones just be careful how much you spray; the scents are still gorgeous if you don't overdo it.

I'm honestly a huge perfume horde and Vince Camuto has some great ones. I love their subtlety (who wants to stand next to a person trailing a cloud of overpowering scent?!) and their staying power (you can still faintly smell it at the end of an 8 hour work day)!

Babor's skincare line I truly luxurious. It's very gentle (I easily get allergic reactions), spreads evenly and easily, and makes my skin feel great and look well moistured. I also have a bunch of their nail polish; very nice colors with great pigmentation and good staying power.