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Laura N.

5 Level 5 Contributor
  • 48 Reviews
  • 67 Helpful Votes
  • 3 Thank Yous

Experience: Beauty, Clothing & Fashion, Shopping

Member since November 2016

  • Reviews

    48

  • First Reviews

    49

  • Thank Yous

    3

  • Fans

    2

  • Profile Views

    2,361

Review Distribution

48 Reviews by Laura

5/16/18
Waited 4 weeks to get an offer (on only 6 out of 20 items sent btw). Most of the items are are just listed as 'unable to make a competitive offer'. Really, you wasted my time for that BS???!!! If u want to be offered $9 for barely used $600+ retail items this is the place for you, especially since they don't bother to make offers on most of your items anyway.
9/22/18
• Updated review
Updaring my review to include this: "THE COUPONS ARE APPLIED FIRST, THEN THEY CALCULATE YOUR PAYOUT!!! So if you list an item at $51.99 and someone uses a 20% coupon, Thredup calculates your payout over $41, bringing your payout percentage down from 40% to 25%!!!! SUPER SHADY PRACTICE: BEWARE!!!! IN ORDER TO AVOID THIS, YOU NEED TO PRICE YOUR ITEMS AT AT LEAST $62.99 (they claim the max coupon is 20%, so $12.60 discount would keep you over $50 and at a 40% payout). DO THEY COMMUNICATE THIS?! OF COURSE NOT!!!! They make it seem as though the 20% will be deducted off your payout amount, but nothing is less true! Be VERY careful in your pricing and listing! Sorry to say I had to hank up prices on items I would have listed much cheaper.

Thredup recently made several changes, the most significant of which is that all items are now placed on consignment (if accepted). If you want an upfront payment, they make one on each item but BEWARE, it is much lower than any price you would have gotten in the past (their website says 'slightly lower' - what a hoot!). Whatever payout they offer is between 50 and 95% lower than their previous payout (as listed as the payout if sold on consignment). ALSO added is that now any discounts they give the customer are given are also deducted from your payment (they claim it's up to 20% of their already extremely lowered payouts). This used to go in after 45 days, but is now immediate! No communication was sent on this (believe me, I checked)! They now also discount your items prices when it has been listed for 45 days, without permission or consult, to 'help you sell faster' (because that's the type of 'help' you want, someone slashing your asking price without permission....).

The one change you could call a benefit is that you can adjust your asking price for any item now. But as said, after 45 days of listing your prices will be randomly adjusted, so you basically got autonomy for 45 days against severely reduced payouts.

ANOTHER notable change, this one on the purchasing side, is that they now charge a $1.99 per item restocking fee for returns (briefly is was for items listed under $50, but it's now for ANY item). So huge reduction in service there as well.
jamesr64
thredUP -. – thredUP Rep
Thanks for your feedback Laura. All consignment information is made available on our clean out website as well as under the FAQs.
https://thredup.helpshift.com/a/thredup/?s=selling&f=consignment-vs-upfront-offers&l=en
We do not hide any updates from our customers and always encourage you reach out to Customer Service with any inquiries. You can reach us at one of our many channels which includes support@thredup.com, chat via the website (M-F, 7am-4pm) or any of our social media channels. Thank you.
Which brands to avoid sending
9/20/18
• Previous review
As an update to my review below I would like to include a list of brands I would recommend avoiding when you send in as The pricing is either suppressed (I literally sent in items with the tag price on it and they list LOWER retail prices than it says on the tag. They then go ahead and give a payout over that lower price! (Unfortunately for them I keep records of everything and photos of the tags. But THAT is reaching SCAM territory right there.

Okay, so brands to avoid sending: Tori Richard, Nic + Zoe, Dana Buchman, Rebecca Taylor, Factory by Eric Hart, Express, BCBGeneration, Poetic License,Whiting & Davis, Nine West, Ella Moss, Banana Republic, GAP, New York & Company, Worthington, Cynthia Steffe, Axcess,Simply Couture, Ya Los Angeles.

NOTE: the payout calculator is highly deceptive; take it from someone who knows!

As an example, for a New with Tags Nic+Zoe dress with tag price $184 you will receive $9.25. The highest I have seen is about 10% of the tag price ($24 for a tag price of $238). So my advice; take a look at your tag price and think to yourself 'Can I sell this for more than 4-5% of this price?' (if you like to gamble or don't care then go ahead I would say). You might get more, but if you do you're lucky. AND MIND, the payout above is for pristine, new with tags items. Unless you have something they are really looking for (and God knows what that might be), you are out of luck. Also, there are better places to send your designer stuff as they don't really buy anything expensive. Instead they put it on consignment and sure, that gives you more control, but it also opens you up to people adding your stuff to their cart and just renewing it every 24 hours. Basically your stuff's in limbo, no one buys it (they claim it's different people, but how likely is it that my items don't even come available for a single minute between being added to a cart, yet no one buys it????). I am trying The Real Real and Material World myself - when I have info on those I will write a review for them as well to let you know if they are any better.

LOWEST payout I have seen? $0.45 for a $74.99 new with tags top! So that estimate above is just that, an estimate and only work if your tag price is at least $120 or so. You could end up with less than 0.5% on your brand new with tags item!

Oh and if they loose your designer stuff they pay you out what they think it is worth; yes, that happened to me. So at that point you loose the control and get about 10% of the value of a $700 designer skirt (thankfully I don't pay full
Customer service not responsive + WAY undervalue some items
9/20/18
• Previous review
I took a good long time studying their pricing before sending anything in and thus my pay-out came out okay. Basically I don't send them ANY brands or items that seem to garner a minimal pay-out. The problem occurs when they estimate value, which they apparently don't actually research. I keep a record of everything over the last 10 years, so I contacted them with the pricing of two items they valued way below their actual retail price as well as a pair of boots that were new in their box which they valued as 'like new' and therefore paid way low on ($238 retail, paid $28). I got one response with a solution for 1 of the 3 items I took issue with (a $128 bag they valued at $50), but NO response on the several emails I sent in follow-up for the boots and another bag (valued at 1/3 of it's actual value with proof given + link to the retailer website showing comparable bags), They promised to look into this, but never bothered to respond to my subsequent emails (not even a courtesy 'we're working on it'). Unless you are willing to do a lot of research beforehand and are willing to invest a lot of time trying to get a response to issues that shouldn't occur (afterall, they do claim their appraisers know what they're doing!) then I wouldn't recommend this service. In addition to these issues, they take a lot of items on consignment at a seemingly random pace, which is a hassle and a risk since they deduct any and all discounts given to customers if you're items aren't sold within 45 days (carefully monitoring the time line on that one. No way am I letting them gauge me further on my those items which range from Armani to Cynthia Steffe). Being careful is key here.
4/19/18
Watch out for these people. They only send part of your order and claim they send the whole thing! When you inquire they give you the run around 'can't find your emails', 'weight shows it was shipped'. And since they did ship a small part of your order they use the tracking number to fight you when you complain with your credit card company. In fact, that is the only thing they will work on: keeping your money without giving you your stuff!
2/13/18
• Updated review
The comment by Mercari is an outright lie. I have weeks of emails showing that Mercari doesn't allow you to return an item no matter what (now they're claiming they do which is as bogus as it is laughable) and I have copies of emails where I show proof that a seller sold me a knock-off Kyllie Cosmetics lip kit (which they claim is authentic) and Mercari only stating that i can return it. Nothing is done against the seller who racked up a whopping 500+ reviews of people complaining of knockoffs sales (I sent over a dozen emails on this topic and Mercari just responds with form replies). Not a single ad was deleted. I ended up reporting Mercari, with copies of all the communications, to the FBI cyber crimes unit. They don't care if someone sells a knockoff as long as they get their profit!
jordanb96
Mercari R. – Mercari Rep
Sorry to hear you've had an issue with one of your transactions. If you'd like us to take a closer look at your issue, please write to us at contact@mercari.com so we can take a closer look. Please also note, Mercari does not support the sale of counterfeit items and we attempt to moderate all listings. However, we cannot do it without the help of our Mercari community. If you notice a prohibited item listed, please report it through the item page. The more reports received, the more we will be able to build a case against a potential counterfeit seller. Thank you for your understanding. -DE
Scam of the century
2/6/18
• Previous review
Blatantly allows the sale of fakes (If you report any wrongdoing you get a virtual shrug and a 'just return it). WORSE if something breaks. I ordered a nail polish lot through them which was shipped without protection (by the seller). Not much of a surprise that it arrives so mangled that my mail lady had to use a special tray to keep it from damaging the other mail. Mercari's idea of a solution. Return it. Except that the mail doesn't take broken glass without wrapping in a cardboard box. No photographic evidence or confirmation from the post changes anything about their ridiculous position and leaves you with a dripping box of broken crap.
jordanb96
Mercari R. – Mercari Rep
Hi Laura,

We're sorry to hear you have been having trouble getting these issues resolved! As far as your question with item authenticity, we do not offer authentication. We do our best to remove any listings that are clearly counterfeit, but we are unable to remove every listing that is posted. We would require an item that a Buyer claims to be unauthentic to be returned, for the same reason. We do not authenticate items. However, the issue you've mentioned with the nail polish is different. If any item is unsafe to return, we offer other solutions to help you receive your refund. If you could, please reach out to us at contact@mercari.com with the item ID for this transaction and we will be happy to take a closer look! Thank you! ^WM
4/7/18
Orders cancelled without explanation, customer service takes over 2 weeks to respond and when they do they offer no solution and lie through their teeth. In the meantime the lot cancelled is claimed as not being able to ship while the seller merrily resists the exact same lot. Don't waste your time; you search for the right buy, bid, and monitor, then get nothing in return. Ended my account with them after more than 3 years as a customer!
liquidations
Liquidation S. – Liquidation.com Rep
Laura, I am so sorry for your experience with Liquidation.com. While we partner with large retailers out of our 5 warehouses across North America, we also partner with marketplace retailers who are responsible for listing and shipping the merchandise per our seller terms and conditions. Because of these marketplace sellers, auctions can get cancelled at no fault on the buyer, but on the seller for not shipping in the items in time. This is to protect our buyers and hold our sellers to a higher standard. In addition, when sellers lapse on shipping or cancel the auction for any other reason, they are penalized with a monetary fee. If we find the seller has cancelled auctions on a regular basis, they are then investigated and ultimately banned from selling on Liquidation.com in the future. I'd be happy to look into the seller of your transaction personally; please message us on here with their name. Thanks.
3/10/18
I haven't been to their stores, but their website and phone service is excellent. I never have any trouble searching for or arranging search results just the way I like them and am always informed of new sales or promos on time to use them. If an item arrived and isn't as expected they have an easy return service.
2/7/18
As a long time customer of banana republic I can honestly say that their service is unfailingly great. If I run into any issues, which is rare, there is always a solution and it is always satisfactory. Plus with their credit card I can use my points for free items (point system based) :)
11/29/16
Have been a customer almost since the beginning and Shoedazzle has SERIOUSLY gone downhill. I can't use your credits on sale items without losing the promotional value, have to spend a minimum amount, oh and the worst, have to spend your FULL credit per credit amount. I still have credits (nothing to use them on due to poorer and poorer choices) and am counting the days until I can stop skipping months, spend them on something worth while and END my VIP membership.
9/28/18
The Eve Lom product I use most are the different lip balm (ranging from neutral to having a slight shade). They are soft and nourishing, with a healing effect on my (very very dry) lips.
9/21/18
I have used their products for several years and have tried a range of their soaps and one of their face bars. The soaps I love; a lot of scents to choose from, lather well, and rinse of easy (I hate it if a soap still feels sticky after thoroughly washing my hands). Their face bar I mostly use when traveling or when I'm in too much of a hurry to grab a cleanser. It works well, not my go-to, but would recommend it as an easy extra.
9/21/18
As a user of Living Proof's dry shampoo and leave-in conditioner, I can honestly say I love their products. The dry shampoo also gives your hair a bit of volume (you can choose a more or less setting to choose smaller or larger volume) and leaves my hair looking great. I love the leave-in conditioner because my hair tends towards the dry side and this conditioner easily smooths out the dryness and smooths my hair as well when combed through towel dry hair.
9/21/18
Their eye sticks are truly great; good staying power, easy to apply, and in shades that I know compliment a lot of people (I use them on friends with coloring wildly different from mine and they look great). I like the nifty black boxes they come in too. Once they're empty I store all sort of knickknacks inside.
Tova
9/20/18
I have a lot of their perfumes, soaps, shower gel, and body lotion. The shower gel and body lotion are great, leaving your skin subtly scented. The shower gel makes good foam, the body lotion is rich and non-sticky, so a definate yes. Their soap is lovely as well. The only item I'm a bit more careful with is their perfume, which can be quite heavy (they have made some lovely, light, summery scents too though!). For the heavier ones just be careful how much you spray; the scents are still gorgeous if you don't overdo it.
2/13/18
Tried to return a watch to the Swatch store in July 2017 and was told I couldn't even though the receipt stated it could be returned for merchandise credit (would have preferred a refund, but ok). Contacted the Swatch 'customer service' (yes, that deserves to be in quotes) and was told that I could return the watch by mail. I did so, per their instructions, FOR WHICH I HAD TO PAY BTW. I only just got my first response, February 13th 2018. At this time they claim they attempted to contact me before (HOW? Did you yell into a shoe? I have no voicemails or emails from Swatch since July 2017) and that they can't give a refund because they received the watch too late. Apparently it either didn't arrive or wasn't processed until August. Well, wtf! Why would you tell a customer to send an item back at their cost, then just, oh I don't know, wait 7 months before changing your mind about it. And all this comes on top of an already horrid store experience (Swatch store in Grand Central station NY: stay away!) where I was first ignored for 20 minutes while one employee helped a customer and two were doing what I can only assume is 'inventory'. You could call it 'futzing with boxes while customers pile up behind you'. Then when I tried to return the watch they wouldn't let me. Rude about it too. But I guess I can thank Swatch for one thing. I'm turned off watches for life. No longer wear one. What a money saver!
2/6/18
I have been using fiverr for over a year now and it has both good and bad sides. First the good: it is easy to make an ad to offer a service and you do reach a large audience. Second the bad: they police the ads and aren't clear which section to put them in. If you don't get it right your ad will be removed. No one would have any trouble going to the right category if they would just tell you what it is, but they don't...
Second bad: you can't just delete an email because the system will mark it as a non-reply. That's where things get truly ridiculous, because sometimes all an email is is SPAM. Beginning sellers won't know this, so they delete an email and poof, your response time is shot to hell. Don't bother contacting customer service, because that is where this platform really reaches zero starts... they suck. Better just wait out the month, because then the scores will reset themselves.

On buying services: quality varies wildly, so you have to be careful what you buy. I have bought services I loved and services that had no use because the seller didn't carry out the work correctly. In the end it all comes down to 'do I want to spend a little more to get better quality'?
2/6/18
The products are great and customer service even better. Their packaging needs a little work, but with improvement I would have no trouble buying my cosmetics directly from them instead of going to Macys.
2/6/18
My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though.

I have also used their chat service which is very easy to use with minimal wait time. If you don't want to hang on the phone, the reps at this service definitely have the know-how to help just as well.
2/5/18
This company really is the worst. After putting up with mistake after mistake after mistake; this company doesn't even know enough to wrap eye shadow palettes, instead tossing their makeup products hap hazardously in a box and acting surprise when stuff arrives broken; THEN they can't even read your order and manage to pack not 1 but 8 (EIGHT) incorrect items into a single order. I mean, come-in?!!! Which, I might add, they then offer you a discount on your next order for and expect you to spend more money with them after you return their items. I mean, in what world would I want to shop with you at this point???!!!!! Their resolution is literally, 'oh, we're sorry, we'll file a report'. Oh they file reports into perpetuity alright, without anything ever changing. I could go live at the post office to return every wrong item in their package (MIND YOU, you have to wait to get a refund on the wrong crap they send you too!). Had them remove my account, plenty of other companies out there and frankly, I am done taking their bs. Don't waste you time, money and energy!
10/1/18
Their hairspray has very good hold and you don't need too much of it. I do feel my hair gets a but of a hard feel from the spray, but that can be helped by a quick comb (which does mean the hold is a bit less, but I prefer the natural look).
9/28/18
I have a ton of their makeup: star drops, eyeshadows, mascara, eye pencils, brushes, and of course their lip scrub. First of, their makeup gives great coverage in an assortment of original colors (the line-up switches all the time). Their mascara works well, no clumps to report, and it a good few months (I use mascara daily). Their makeup brushes are great, nice soft bristles, and they have funky shapes which still lie easily in your hand (very important as I put makeup on in moving vehicles lol). But I luv luv luv their lip scrub. Their coffee scrub is easy to apply and remove and leaves my lips looking wonderfully soft without much effort. And did I mention everything I have is vegan and cruelty-free?!

Laura Has Earned 67 Votes

Laura N.'s review of Material World earned 15 Very Helpful votes

Laura N.'s review of Banana Republic earned 2 Very Helpful votes

Laura N.'s review of SuppliesOutlet.com earned 2 Very Helpful votes

Laura N.'s review of Bloomingdale's earned 2 Very Helpful votes

Laura N.'s review of Liquidation.com earned 3 Very Helpful votes

Laura N.'s review of Tova earned a Very Helpful vote

Laura N.'s review of NUDESTIX earned a Very Helpful vote

Laura N.'s review of Eve Lom earned a Very Helpful vote

Laura N.'s review of Living Proof earned a Very Helpful vote

Laura N.'s review of Bobbi Brown earned a Very Helpful vote

Laura N.'s review of thredUP earned 4 Very Helpful votes

Laura N.'s review of LATHER earned a Very Helpful vote

Laura N.'s review of HauteLook earned a Very Helpful vote

Laura N.'s review of Material World earned 2 Well Said votes

Laura N.'s review of Material World earned a Funny vote

Laura N.'s review of SuppliesOutlet.com earned 2 Fraud Buster votes

Laura N.'s review of Macy's earned a Very Helpful vote

Laura N.'s review of Mercari earned 4 Very Helpful votes

Laura N.'s review of Swatch us earned a Very Helpful vote

Laura N.'s review of Fivver earned a Very Helpful vote

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Laura Has Received 3 Thank Yous

kimn127
Kim N. thanked you for your review of Petwarehouse.com 

“So true.!!!!!”

susannahs4
Susannah S. thanked you for your review of Mercari

“totally agree wish i had more power to file against this company see my review”

buyinstalikeu
Amelia F. thanked you for your review of Macy's

“thank u so much for sharing your experience with us.”

Laura Has 2 Fans

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