Laura N.

I've got a couple of their items, most notably their dry shampoo and hair spray. Both work well for me. I have a very dry scalp, but their dry shampoo works; it is very soft and doesn't make my head itch. Their hair spray has good hold and even distribution on my ton of very fine hair.

Falsely claim that you will get free shipping on their website, then when you check out the free shipping miraculously changes to pickup in their warehouse in a completely different state. Don't waste your time and the hastle it take to get your credit card company to cancel the transaction.

Ordered a bouquet of roses and prosecco for mother's day. They arrived as planned on Saturday, looking great (my mum sent me a pic). International ordering was simple, just pick your country and they show you what is available to order. All you have to do is pick and follow the prompts.

Depending on what I use Ebay for my experiences vary wildly.

First, the good: the site is fairly easy to use, you can set up an ad and sell your unwanted stuff or take it a step further. It used to be a bit easier before they set their ridiculous standard of 500 pix minimum for pictures (yes, I like clear photos, but zooming in a tad further on some would get you more info). If an ad has a bad photo you can always ask to clarify. With a standard, unpaid account you get 50 listings free (auction or buy it now) which is nice.

The bad: Yes, there are some scammer out there on both sides of the spectrum (I buy and sell there myself, so I have seen both). I strongly suspect the site has an algorithm working for it as well; if it suspects it can sell you something say goodbye to ever getting any 'extra' free ad space. I keep my buying separate from my selling (allowed) and I get free listing offers on my buying account all the time which are never mirrored on my selling account (which I don't use). And I do mean NEVER.

The ugly: customer service. Good God, the customer service. As a seller, no matter what the issue, just save yourself the aggravation and don't call them unless you have a couple of hours to spare and are prepared to take it to the top. The 'seller protection' means nothing, that's just a marketing trick. Don't fall for the 'we'll call you back' either; believe me, they won't and you will have to start all over again. Honestly... there is no service there. Over the years i have used Ebay I have gotten so aggravated with this part of it that if a viable competitor were to arrive (and no, it's not you Shopify) I would jump without question.

Their customer service is great and if anything breaks replacements (and regular packages too) arrive fast. The only point of contention I have is that their password setting is so ridiculously high that I have to come up with a password I can never remember. Their 'request reset' button doesn't work, so I end up making a new account almost every time I shop and I am running out of email addresses!

So far so good, I have a recurring order through Chewy which always arrives when I need it; of course it is set up that way, but no delays have been noticed. Only wish that they would take a little more care when packing.

If you use the click through cash back this works well. What I would not recommend is their auto tracker (or whatever it is called) as it slows down your computer and doesn't track half the things you buy.

I have bought from their website multiple times and never has an issue. Items always ship fast and they are always exactly as described and wrapped very carefully (in pretty stila paper too).