Laura N.

Tried to return a watch to the Swatch store in July 2017 and was told I couldn't even though the receipt stated it could be returned for merchandise credit (would have preferred a refund, but ok). Contacted the Swatch 'customer service' (yes, that deserves to be in quotes) and was told that I could return the watch by mail. I did so, per their instructions, FOR WHICH I HAD TO PAY BTW. I only just got my first response, February 13th 2018. At this time they claim they attempted to contact me before (HOW? Did you yell into a shoe? I have no voicemails or emails from Swatch since July 2017) and that they can't give a refund because they received the watch too late. Apparently it either didn't arrive or wasn't processed until August. Well, wtf! Why would you tell a customer to send an item back at their cost, then just, oh I don't know, wait 7 months before changing your mind about it. And all this comes on top of an already horrid store experience (Swatch store in Grand Central station NY: stay away!) where I was first ignored for 20 minutes while one employee helped a customer and two were doing what I can only assume is 'inventory'. You could call it 'futzing with boxes while customers pile up behind you'. Then when I tried to return the watch they wouldn't let me. Rude about it too. But I guess I can thank Swatch for one thing. I'm turned off watches for life. No longer wear one. What a money saver!

I have been using fiverr for over a year now and it has both good and bad sides. First the good: it is easy to make an ad to offer a service and you do reach a large audience. Second the bad: they police the ads and aren't clear which section to put them in. If you don't get it right your ad will be removed. No one would have any trouble going to the right category if they would just tell you what it is, but they don't...
Second bad: you can't just delete an email because the system will mark it as a non-reply. That's where things get truly ridiculous, because sometimes all an email is is SPAM. Beginning sellers won't know this, so they delete an email and poof, your response time is shot to hell. Don't bother contacting customer service, because that is where this platform really reaches zero starts... they suck. Better just wait out the month, because then the scores will reset themselves.

On buying services: quality varies wildly, so you have to be careful what you buy. I have bought services I loved and services that had no use because the seller didn't carry out the work correctly. In the end it all comes down to 'do I want to spend a little more to get better quality'?

The products are great and customer service even better. Their packaging needs a little work, but with improvement I would have no trouble buying my cosmetics directly from them instead of going to Macys.

My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though.

I have also used their chat service which is very easy to use with minimal wait time. If you don't want to hang on the phone, the reps at this service definitely have the know-how to help just as well.

Their hairspray has very good hold and you don't need too much of it. I do feel my hair gets a but of a hard feel from the spray, but that can be helped by a quick comb (which does mean the hold is a bit less, but I prefer the natural look).

I have a ton of their makeup: star drops, eyeshadows, mascara, eye pencils, brushes, and of course their lip scrub. First of, their makeup gives great coverage in an assortment of original colors (the line-up switches all the time). Their mascara works well, no clumps to report, and it a good few months (I use mascara daily). Their makeup brushes are great, nice soft bristles, and they have funky shapes which still lie easily in your hand (very important as I put makeup on in moving vehicles lol). But I luv luv luv their lip scrub. Their coffee scrub is easy to apply and remove and leaves my lips looking wonderfully soft without much effort. And did I mention everything I have is vegan and cruelty-free?!

Their beauty oil is great; softly scented, not too thick or sticky, and gentle on the skin (my skin is prone to breakouts when products are too fatty, but this works great).

Fake Bake has other products, but the ones I use are all in the lipgloss line. I love their packaging and shape (clear box with interestingly shaped gloss tube with the cap as a focal point). If you keep them in the boxes you can stand them on your makeup table with the names visible at the top. I possess a range of their subtly shimmering shades, which all give me exactly the little pop of color with subtle shimmer I look for.

This brand has some lovely products for low prices. I do find their pigmentation to be lower, but this can be adjusted by wetting my brush or layering the shades. Love their eyeshadow (lots of shades to choose from and blend with), great palettes with lots of options as well. They have nice balms and lipsticks as well (again the pigmentation is a bit lower, but great for the price you're paying).

It's really the only product of theirs I use, but it is absolutely lovely. It's soft on the skin and leaves it looking dewy without having to slather on a ton of the product. It absorbs easily as well. A bit more on the expensive side ($45 for 50ml or so if I recall correctly), so I use it sparingly, which works great for me.

This brand has some great shades of polish for a low price. They go on smooth (I use mostly shimmer, the creams take a bit more work), and with a top coat can last a week or more (which is long for me lol).

I use Doucce blush, eyeshadow, and a couple of their lipgloss shades. I love the eyeshadow; great pigmentation and staying power, and I find the shades to be very complimentary and easily blendable. The blush provides a great accent and is soft on the skin. I love the lipgloss as well; it spreads easily, isn't sticky, and seems to have a bit more staying power than your average gloss. Some of the sheer shimmer shades I have go great over lipstick to give it a bit of extra sparkle as well.

I have quite a few shades of their nail polish, which work great. If they had shades that were a little less basic they would get five stars. Great classic colors though, stay well on the nail with a top coat, and are very flattering. Not adventurous, but good to have in your collection to wear to the office. You can't go wrong with that :)

I have Manna Kadar lipstick, blush, powder, highlighter, and bronzer. Their lipstick is great; good pigmentation and easy on the lips. Their blush spreads well and has good staying power. The highlighter I have is a tube (called Glo I think) and gives a very softly complimenting sheen when applied. The bronzer was from a beauty box; not really my color, but I tested it and it seems to spread evenly and easily.

I have a lot of their skincare products; Irish Mud Cleansing Gel, Anti-Aging Cleansing Gel, Water Drench Cloud Cream Cleanser, Ultra Rich Body Lotion, Cucumber Gel Mask, and Water Drench Hyaluronic Cloud Cream. I like to adapt my cleansers to the way my skin feels before cleaning, so I use a lot of different ones. All the PTR cleansers are great, though the Irish Mud one is my fave. It leaves my skin looking super clean and if I use it with the Hyaluronic Cloud Cream when I feel a breakout coming, it reduces the reaction. Their Ultra Rich Body Lotion is true to its name; rich and creamy, leaving my skin feeling luxuriously pampered after use.

Honestly love their makeup. Their nail polish has great coverage and is long lasting, their lipgloss is very pretty and has great staying power. Nothing to complain about and their stuff lasts a long time (so though a bit more expensive, it's good value for money).

I have a bunch of their makeup; lipgloss, blush, eyeshadow, and everything that came in the Birchbox Karl Lagerfeld + Modelco collaboration box. Their regular line gives good value for money; the blush is soft with good coverage, the eyeshadow same. Lipgloss works right for a lipgloss, staying power isn't the greatest, but at least it doesn't dry out my lips. The Lagerfeld + ModelCo stuff are my faves though; the colors blend well and I lovely their subtle shimmer and great staying power.

Mostly use their hand care line; their dead Dead Sea hand cream is a must carry in my handbag in winter. It dries easily and makes my hands feel soft in an instant without leaving any greasy residue.

I actually started using their products when I lived in Europe in my teens (they hail from Germany, I believe). In the past I have used their tinted face cream (it just gives your face a hint of the sunkissed look - careful to spread it out like you would a foundation though, else you get splotches), lipstick (great for dry lips; it feels like a balm and doesn't dry out your lips), and perfume oils (I love their rose, but haven't seen it here, so they might not carry it in the US).

The products is okay, though it's hard to truly create waves with this spray. It might work better for people with thin hair (mine is extremely fine per strand but extremly thick when taken as a total). It does work, but in my case I need to hit my hair at every angle to get the effect, using huge amounts of product, which is a bit of a waste in my book.