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48 Reviews by Laura

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Dr. Hauschka Naturkosmetik

Dr. Hauschka Naturkosmetik

9/20/18

I actually started using their products when I lived in Europe in my teens (they hail from Germany, I believe). In the past I have used their tinted face cream (it just gives your face a hint of the sunkissed look - careful to spread it out like you would a foundation though, else you get splotches), lipstick (great for dry lips; it feels like a balm and doesn't dry out your lips), and perfume oils (I love their rose, but haven't seen it here, so they might not carry it in the US).

AHAVA

AHAVA

9/20/18

Mostly use their hand care line; their dead Dead Sea hand cream is a must carry in my handbag in winter. It dries easily and makes my hands feel soft in an instant without leaving any greasy residue.

BABOR

BABOR

9/20/18

Babor's skincare line I truly luxurious. It's very gentle (I easily get allergic reactions), spreads evenly and easily, and makes my skin feel great and look well moistured. I also have a bunch of their nail polish; very nice colors with great pigmentation and good staying power.

Illamasqua

Illamasqua

9/20/18

Honestly love their makeup. Their nail polish has great coverage and is long lasting, their lipgloss is very pretty and has great staying power. Nothing to complain about and their stuff lasts a long time (so though a bit more expensive, it's good value for money).

OUAI Haircare

OUAI Haircare

9/20/18

The products is okay, though it's hard to truly create waves with this spray. It might work better for people with thin hair (mine is extremely fine per strand but extremly thick when taken as a total). It does work, but in my case I need to hit my hair at every angle to get the effect, using huge amounts of product, which is a bit of a waste in my book.

amika

amika

9/20/18

I've got a couple of their items, most notably their dry shampoo and hair spray. Both work well for me. I have a very dry scalp, but their dry shampoo works; it is very soft and doesn't make my head itch. Their hair spray has good hold and even distribution on my ton of very fine hair.

thredUP

thredUP

9/22/18
• Updated review

Updaring my review to include this: "THE COUPONS ARE APPLIED FIRST, THEN THEY CALCULATE YOUR PAYOUT!!! So if you list an item at $51.99 and someone uses a 20% coupon, Thredup calculates your payout over $41, bringing your payout percentage down from 40% to 25%!!!! SUPER SHADY PRACTICE: BEWARE!!!! IN ORDER TO AVOID THIS, YOU NEED TO PRICE YOUR ITEMS AT AT LEAST $62.99 (they claim the max coupon is 20%, so $12.60 discount would keep you over $50 and at a 40% payout). DO THEY COMMUNICATE THIS?! OF COURSE NOT!!!! They make it seem as though the 20% will be deducted off your payout amount, but nothing is less true! Be VERY careful in your pricing and listing! Sorry to say I had to hank up prices on items I would have listed much cheaper.

Thredup recently made several changes, the most significant of which is that all items are now placed on consignment (if accepted). If you want an upfront payment, they make one on each item but BEWARE, it is much lower than any price you would have gotten in the past (their website says 'slightly lower' - what a hoot!). Whatever payout they offer is between 50 and 95% lower than their previous payout (as listed as the payout if sold on consignment). ALSO added is that now any discounts they give the customer are given are also deducted from your payment (they claim it's up to 20% of their already extremely lowered payouts). This used to go in after 45 days, but is now immediate! No communication was sent on this (believe me, I checked)! They now also discount your items prices when it has been listed for 45 days, without permission or consult, to 'help you sell faster' (because that's the type of 'help' you want, someone slashing your asking price without permission....).

The one change you could call a benefit is that you can adjust your asking price for any item now. But as said, after 45 days of listing your prices will be randomly adjusted, so you basically got autonomy for 45 days against severely reduced payouts.

ANOTHER notable change, this one on the purchasing side, is that they now charge a $1.99 per item restocking fee for returns (briefly is was for items listed under $50, but it's now for ANY item). So huge reduction in service there as well.

“Which brands to avoid sending”
9/20/18
• Previous review

As an update to my review below I would like to include a list of brands I would recommend avoiding when you send in as The pricing is either suppressed (I literally sent in items with the tag price on it and they list LOWER retail prices than it says on the tag. They then go ahead and give a payout over that lower price! (Unfortunately for them I keep records of everything and photos of the tags. But THAT is reaching SCAM territory right there.

Okay, so brands to avoid sending: Tori Richard, Nic + Zoe, Dana Buchman, Rebecca Taylor, Factory by Eric Hart, Express, BCBGeneration, Poetic License,Whiting & Davis, Nine West, Ella Moss, Banana Republic, GAP, New York & Company, Worthington, Cynthia Steffe, Axcess,Simply Couture, Ya Los Angeles.

NOTE: the payout calculator is highly deceptive; take it from someone who knows!

As an example, for a New with Tags Nic+Zoe dress with tag price $184 you will receive $9.25. The highest I have seen is about 10% of the tag price ($24 for a tag price of $238). So my advice; take a look at your tag price and think to yourself 'Can I sell this for more than 4-5% of this price?' (if you like to gamble or don't care then go ahead I would say). You might get more, but if you do you're lucky. AND MIND, the payout above is for pristine, new with tags items. Unless you have something they are really looking for (and God knows what that might be), you are out of luck. Also, there are better places to send your designer stuff as they don't really buy anything expensive. Instead they put it on consignment and sure, that gives you more control, but it also opens you up to people adding your stuff to their cart and just renewing it every 24 hours. Basically your stuff's in limbo, no one buys it (they claim it's different people, but how likely is it that my items don't even come available for a single minute between being added to a cart, yet no one buys it????). I am trying The Real Real and Material World myself - when I have info on those I will write a review for them as well to let you know if they are any better.

LOWEST payout I have seen? $0.45 for a $74.99 new with tags top! So that estimate above is just that, an estimate and only work if your tag price is at least $120 or so. You could end up with less than 0.5% on your brand new with tags item!

Oh and if they loose your designer stuff they pay you out what they think it is worth; yes, that happened to me. So at that point you loose the control and get about 10% of the value of a $700 designer skirt (thankfully I don't pay full

“Customer service not responsive + WAY undervalue some items”
9/20/18
• Previous review

I took a good long time studying their pricing before sending anything in and thus my pay-out came out okay. Basically I don't send them ANY brands or items that seem to garner a minimal pay-out. The problem occurs when they estimate value, which they apparently don't actually research. I keep a record of everything over the last 10 years, so I contacted them with the pricing of two items they valued way below their actual retail price as well as a pair of boots that were new in their box which they valued as 'like new' and therefore paid way low on ($238 retail, paid $28). I got one response with a solution for 1 of the 3 items I took issue with (a $128 bag they valued at $50), but NO response on the several emails I sent in follow-up for the boots and another bag (valued at 1/3 of it's actual value with proof given + link to the retailer website showing comparable bags), They promised to look into this, but never bothered to respond to my subsequent emails (not even a courtesy 'we're working on it'). Unless you are willing to do a lot of research beforehand and are willing to invest a lot of time trying to get a response to issues that shouldn't occur (afterall, they do claim their appraisers know what they're doing!) then I wouldn't recommend this service. In addition to these issues, they take a lot of items on consignment at a seemingly random pace, which is a hassle and a risk since they deduct any and all discounts given to customers if you're items aren't sold within 45 days (carefully monitoring the time line on that one. No way am I letting them gauge me further on my those items which range from Armani to Cynthia Steffe). Being careful is key here.

Petwarehouse.com

Petwarehouse

6/30/18

Falsely claim that you will get free shipping on their website, then when you check out the free shipping miraculously changes to pickup in their warehouse in a completely different state. Don't waste your time and the hastle it take to get your credit card company to cancel the transaction.

FTD

FTD

5/16/18

Ordered a bouquet of roses and prosecco for mother's day. They arrived as planned on Saturday, looking great (my mum sent me a pic). International ordering was simple, just pick your country and they show you what is available to order. All you have to do is pick and follow the prompts.

Material World

Material World

5/16/18

Waited 4 weeks to get an offer (on only 6 out of 20 items sent btw). Most of the items are are just listed as 'unable to make a competitive offer'. Really, you wasted my time for that BS???!!! If u want to be offered $9 for barely used $600+ retail items this is the place for you, especially since they don't bother to make offers on most of your items anyway.

Suppliesoutlet.com

Suppliesoutlet

4/19/18

Watch out for these people. They only send part of your order and claim they send the whole thing! When you inquire they give you the run around 'can't find your emails', 'weight shows it was shipped'. And since they did ship a small part of your order they use the tracking number to fight you when you complain with your credit card company. In fact, that is the only thing they will work on: keeping your money without giving you your stuff!

Liquidation.com

Liquidation.com

4/7/18

Orders cancelled without explanation, customer service takes over 2 weeks to respond and when they do they offer no solution and lie through their teeth. In the meantime the lot cancelled is claimed as not being able to ship while the seller merrily resists the exact same lot. Don't waste your time; you search for the right buy, bid, and monitor, then get nothing in return. Ended my account with them after more than 3 years as a customer!

Bloomingdale's

Bloomingdale's

3/10/18

I haven't been to their stores, but their website and phone service is excellent. I never have any trouble searching for or arranging search results just the way I like them and am always informed of new sales or promos on time to use them. If an item arrived and isn't as expected they have an easy return service.

eBay

eBay

2/13/18

Depending on what I use Ebay for my experiences vary wildly.

First, the good: the site is fairly easy to use, you can set up an ad and sell your unwanted stuff or take it a step further. It used to be a bit easier before they set their ridiculous standard of 500 pix minimum for pictures (yes, I like clear photos, but zooming in a tad further on some would get you more info). If an ad has a bad photo you can always ask to clarify. With a standard, unpaid account you get 50 listings free (auction or buy it now) which is nice.

The bad: Yes, there are some scammer out there on both sides of the spectrum (I buy and sell there myself, so I have seen both). I strongly suspect the site has an algorithm working for it as well; if it suspects it can sell you something say goodbye to ever getting any 'extra' free ad space. I keep my buying separate from my selling (allowed) and I get free listing offers on my buying account all the time which are never mirrored on my selling account (which I don't use). And I do mean NEVER.

The ugly: customer service. Good God, the customer service. As a seller, no matter what the issue, just save yourself the aggravation and don't call them unless you have a couple of hours to spare and are prepared to take it to the top. The 'seller protection' means nothing, that's just a marketing trick. Don't fall for the 'we'll call you back' either; believe me, they won't and you will have to start all over again. Honestly... there is no service there. Over the years i have used Ebay I have gotten so aggravated with this part of it that if a viable competitor were to arrive (and no, it's not you Shopify) I would jump without question.

Swatch

Swatch

2/13/18

Tried to return a watch to the Swatch store in July 2017 and was told I couldn't even though the receipt stated it could be returned for merchandise credit (would have preferred a refund, but ok). Contacted the Swatch 'customer service' (yes, that deserves to be in quotes) and was told that I could return the watch by mail. I did so, per their instructions, FOR WHICH I HAD TO PAY BTW. I only just got my first response, February 13th 2018. At this time they claim they attempted to contact me before (HOW? Did you yell into a shoe? I have no voicemails or emails from Swatch since July 2017) and that they can't give a refund because they received the watch too late. Apparently it either didn't arrive or wasn't processed until August. Well, wtf! Why would you tell a customer to send an item back at their cost, then just, oh I don't know, wait 7 months before changing your mind about it. And all this comes on top of an already horrid store experience (Swatch store in Grand Central station NY: stay away!) where I was first ignored for 20 minutes while one employee helped a customer and two were doing what I can only assume is 'inventory'. You could call it 'futzing with boxes while customers pile up behind you'. Then when I tried to return the watch they wouldn't let me. Rude about it too. But I guess I can thank Swatch for one thing. I'm turned off watches for life. No longer wear one. What a money saver!

Mercari

Mercari

2/13/18
• Updated review

The comment by Mercari is an outright lie. I have weeks of emails showing that Mercari doesn't allow you to return an item no matter what (now they're claiming they do which is as bogus as it is laughable) and I have copies of emails where I show proof that a seller sold me a knock-off Kyllie Cosmetics lip kit (which they claim is authentic) and Mercari only stating that i can return it. Nothing is done against the seller who racked up a whopping 500+ reviews of people complaining of knockoffs sales (I sent over a dozen emails on this topic and Mercari just responds with form replies). Not a single ad was deleted. I ended up reporting Mercari, with copies of all the communications, to the FBI cyber crimes unit. They don't care if someone sells a knockoff as long as they get their profit!

“Scam of the century”
2/6/18
• Previous review

Blatantly allows the sale of fakes (If you report any wrongdoing you get a virtual shrug and a 'just return it). WORSE if something breaks. I ordered a nail polish lot through them which was shipped without protection (by the seller). Not much of a surprise that it arrives so mangled that my mail lady had to use a special tray to keep it from damaging the other mail. Mercari's idea of a solution. Return it. Except that the mail doesn't take broken glass without wrapping in a cardboard box. No photographic evidence or confirmation from the post changes anything about their ridiculous position and leaves you with a dripping box of broken crap.

Banana Republic

Banana Republic

2/7/18

As a long time customer of banana republic I can honestly say that their service is unfailingly great. If I run into any issues, which is rare, there is always a solution and it is always satisfactory. Plus with their credit card I can use my points for free items (point system based) :)

Jet

Jet

2/7/18

Their customer service is great and if anything breaks replacements (and regular packages too) arrive fast. The only point of contention I have is that their password setting is so ridiculously high that I have to come up with a password I can never remember. Their 'request reset' button doesn't work, so I end up making a new account almost every time I shop and I am running out of email addresses!

Ebates

Ebates

2/6/18

If you use the click through cash back this works well. What I would not recommend is their auto tracker (or whatever it is called) as it slows down your computer and doesn't track half the things you buy.

Chewy.com

Chewy.com

2/7/18

So far so good, I have a recurring order through Chewy which always arrives when I need it; of course it is set up that way, but no delays have been noticed. Only wish that they would take a little more care when packing.

Laura Has Earned 58 Votes

Laura N.'s review of Bloomingdale's earned 2 Very Helpful votes
Laura N.'s review of Liquidation.com earned 3 Very Helpful votes
Laura N.'s review of Banana Republic earned a Very Helpful vote
Laura N.'s review of Tova earned a Very Helpful vote
Laura N.'s review of NUDESTIX earned a Very Helpful vote
Laura N.'s review of Eve Lom earned a Very Helpful vote
Laura N.'s review of Living Proof earned a Very Helpful vote
Laura N.'s review of Bobbi Brown earned a Very Helpful vote
Laura N.'s review of Material World earned 8 Very Helpful votes
Laura N.'s review of thredUP earned 4 Very Helpful votes
Laura N.'s review of LATHER earned a Very Helpful vote
Laura N.'s review of HauteLook earned a Very Helpful vote
Laura N.'s review of Material World earned 2 Well Said votes
Laura N.'s review of Material World earned a Funny vote
Laura N.'s review of suppliesoutlet.com earned 2 Fraud Buster votes
Laura N.'s review of Macy's earned a Very Helpful vote
Laura N.'s review of suppliesoutlet.com earned a Very Helpful vote
Laura N.'s review of Mercari earned 4 Very Helpful votes
Laura N.'s review of Swatch earned a Very Helpful vote
Laura N.'s review of Fivver earned a Very Helpful vote
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Laura Has Received 3 Thank Yous

kimn127
Kim N. thanked you for your review of petwarehouse.com

“So true.!!!!!”

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Susannah S. thanked you for your review of Mercari

“totally agree wish i had more power to file against this company see my review”

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Amelia F. thanked you for your review of Macy's

“thank u so much for sharing your experience with us.”

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