Member since February 2019
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Absolute scam of a company. We placed our order online and the delivery information was all there at check out stating free delivery. We then got an text message and email asking us to pick a delivery slot but when we went onto premier deliveries link we were unable to select the time slot so I went to online chat for advice where I was then told that the delivery charge was £69.99 for my postcode. Although this is stated in the terms and conditions (was made aware of this when I went a searched the fine print) this once not once made clear during the purchase, further more I was informed I would have to ring a charged landline number to pay for the delivery over the phone which meant giving my card details over the phone, not very secure. When I asked to cancel the order I was then informed the only way I could do that was to ring another charged for landline number. So basically the company advertises cheap prices then once you pay, informs you of a massive delivery charge with an insecure way to pay for it and if you decide to cancel you are still out money because they charge you for the phone call to cancel. Far better using a different company who's prices seem a little more expensive but are upfront and honest about other charges. Plus I was waiting for 40mins on the phone (I tried calling twice), dreading my phone bill :(... I am out money and without a purchase, SCAM
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