I have been a loyal customer for 10 year's and moved 3 times with virgin I loved them up until 19 month's ago when I moved 1 street away but still using the same outside virgin box my last house used. From day one I have had problems with the WiFi it cuts on and off and has a low signal. I pay the top package on everything I also have 2 new TiVo V6 boxes, 2 bedroom TiVo boxes, top broadband, top TV and telephone. I have had the installer man and 2 further engineers come out, 1 told me the main box had been vandalized and wires where exposed. I waited a further 3 months for what he said would be fixed in 5 days. The second engineer said it was the worst signal he had seen. I have 6 booster's. I have now been left once again with on and off or low signal for 7 days and been told nothing more they can do as it is my home that's the problem. My 2 neighbours have no problems and they have exact same home. I have downloaded the Virgin Media connect app. I highly suggest you get this and test the strength of your signal each day for 7 days and see if your getting the signal you pay for. They have took my money month after month knowing I haven't had the signal I'm paying for and failed to fix the problem and left me with no service. Are we all paying a high price for signals promised that we never receive? #virginmediachallenge go check your signal and ask Virgin Media why they take money each month get you into a contract that they break yet charge you money. There technical team are a joke they can only do a handful of things, reset box, change settings back and forth and give you a new hub. The technical manager is no better he just tells you it's your home without ever being in my home and 3 engineers that have never once said it's my home. You get passed department to department to explain yourself over and over again and get no where. They would rather lose me as a customer than simply fix the problem. It's false advertising saying they can give you these speeds when they can't.