Laura L.

Lies deceit inconsistencies... These are the best and nicest words I could possibly give to this company. Thinking a company will upsell with. Pay extra data and will give you a tablet for the inconvenience on the phones that needed to be brought back twice from the batteries that can explode, sweet! Well no will just discount the tablet when u get the bill... ok, bought a device that I didn't want but sure. Then later on, go back to a Sprint store, oh wait that was a 3rd party affiliate that's wearing our uniforms representing our company, what they sign you up for doesn't count... thats coo that you signed up for the plan that was deal with 5 phone lines as I only had 2 at first, buttttt let's not charge you for that deal that was advertised and promised that the bill would be about X dollars as they couldn't compute the taxes. Well, again that was a 3rd party store and was told by an anchor store that we should have asked. So I was supposed know they have knock off Sprints? Trying to leave this company and have a phone unlocked has been atrocious. One person says Hey the phone is unlocked you're good to go to another company. The next one says oh no you can't because you still have an outstanding bill of your last month that has not been sent out yet. My question was how much is the bill? The response was I don't know I can't figure out the taxes, try calling us back again in the next couple of days. So this I phone my daughter absolutely needed continues to be held captive... bill paid in full, waited the 24-48 hour time span for them to unlock it, then was told hey wait another up to 72 hours and the request is in their system since the request only took 24 hours to be submitted. However 5 days prior to this call, was told I would have no issues changing companys... bless the hearts of all the representatives iv spoken with, for I probably owe each of you a strong beverage, and each of you owing each other strong drinks in order to deal with me from being misinformed after each conversation. Sprint, do your current employees a favor and provide a unison training which in turn may grant less irate costumers.