Laurakel M.

I purchased shipping insurance from Alibaba to cover the purchase I made from a company in China. The insurance gave me a piece of me me. It gave me confidence that my investment would be protected.

What a HORRIBLE experience. First my product was wrong. Their designer decided that his idea was better than what I ordered, so now the new equipment does not match existing equipment. Second, Fancy toys guaranteed delivery (insured by Alibaba) in 20 days. I received the equipment 45 days after my payment! Alibaba says tha Fancy Toys only estimated. Third, Fancy Toys told me that shipping by sea is far more cheeper than FedEx. Wha a lie! It was their American company that requested money from me in the tune of $$815! My entire purchase was only $1170! What a rip off.