I recently used ETSY for the first time. I received very poor customer service from a seller and canceled the order. She was angry after I posted a negative comment that stated_ "poor customer service, canceled order: She responded with an extremely hostile public comment that included divulging my personal name - supposedly against ETSY feedback policy. I jut looked again on the site today and noted that my negative feedback comment was deleted! Now I know why all the sellers receive 100% positive customer ratings. I would never use this site again.