I booked some vouchers for a day out at Paradise Wildlife Park. My card was debited immediately, but when I received the links to the vouchers and tried to print them the links don't work!
I have tried looking for a phone number but can't find one. I have emailed them and all I get is some joker called Mary replying with 'I will reach out to KGB and let you know when they get back to me'. I'm not satisfied with a ridiculous holding email while they have my money!!! No apology from them at all! I then received an email from them with a case on it that wasn't even me, they had mistaken me for another Laura Jones! I know it's a common name but how can they mistake 2 completely different email addresses!
It's been going on since March, I am emailing them every day and will continue to do so until I get my money back. They just don't contact me at all. Such a rip off, I cannot believe that a company like this can run. So many negative reviews and they don't care that their own business will be slowly going down the drain. AVOID AT ALL COSTS!!!!