Laura J.

I have purchased several items via JustFab mainly because there were several occasions I forgot to 'skip the month'! Therefore I made a point of setting reminders for me to 'skip the month' and then confirm I wish to skip the month in order not to have any additional charges.
Unfortunately my account has been charged twice on occasions when I have skipped the month, most recently in January 2019. Oddly I distinctly remember skipping January 2019 as I was suffering with flu over the new year period and remember being lying on the sofa as I skipped.
I only discovered I had been charged when checking my JustFab account today to see if the option to skip was available only to see I had a credit.
I am now super annoyed as not only have JustFab taken money when I know I skipped but it is the second time in 12 months!
Terrible service, crap shoes where the stitching falls apart and ultimately a company I just now feel acts like a theif and makes the option to cancel subscription soo difficult. If I can subscribe online and not have to call to sign up why can I not cancel my subscription in the same manner?