A new Academy Sports store opened up not far from me. We went in and bought sones shoes for my son. He wore them about a week before there was a big hole in the toe. I took the shoes in the box, and the receipt to the customer service desk. They said I could either get a full refund, or exchange the shoes. Wow! The lady was very friendly through the whole exchange. I had read other reviews that claimed bad service from different Academy stores, so I was pleasantly surprised when I was treated so well. I will continue shopping there! Great store and service!